Primary Duties and Responsibilities: 

• Maintain driver schedules and communicate any variances to management.
• Receive, verify, and log customer orders and dips in TMW system.
• Schedule loads based on safety, customer service, and load efficiency from the customer information logged in the TMW system.
• Communicate dispatch to drivers (including shift plans, plot plan information, TMW numbers and truck and trailer information)
• Answer incoming calls, handle general inquiries, and forward calls to the appropriate destination.
• Confirm that loads have been delivered ensuring the TMW System updated – all delays or changes are to be escalated to operations management.  
• Report/record all safety and service incidents to Management.
• While on shift carry the designated phone and provide coverage for afterhours phone calls.
• Ensure communication of accurate information to drivers, such as: load information, reference numbers, weights, etc.
• Ensure that the assigned loads are confirmed with each of your drivers prior to end of day.
• Monitor driver vacation time, personal time and reset times; escalate concerns where applicable.
• Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW.
• Assist Operations team member(s) as required.
• Act as a point of contact for any and all items / issues that may arise for a driver within your assigned fleet.
• Work as a team and assist co-workers on other dispatch boards to ensure success for the entire division.  

Qualifications and Experience:

• Post-secondary education in a related field or equivalent work experience
• Previous experience and knowledge of ELD system an asset 
• 2+ years’ experience in the transportation industry would be considered an asset.
• Previous experience in a dispatch position is preferred.
• Experience with TMW is an asset.
• Strong communication, organizational, and analytical skills.
• Proficient with Microsoft Office suite   
• Ability to multi-task with a high level of attention to detail and accuracy
• Proven ability to deal productively and professionally with internal and external customers.
• Ability to multi-task and prioritize in a fast-paced environment.
• Ability to work in a team environment.